Bitmain, a Chinese mining hardware company, has admitted having issues with some of the Antminer S17 units.
A Bitmain spokesperson told on May 6:
“Antminer is paying close attention to the issues of some products from the 17 series, which has recently been mentioned by the media,”
“During this process, we have begun to negotiate solutions with customers who have encountered issues from the product. Antminer has always been adhering to the concept of placing customers first. If any customer has any product issues, please contact the official customer service of Antminer at any time.”
Earlier this month, a mining entrepreneur started a Telegram community after allegedly receiving a “bad batch” of Antminer S17 + units, with about 30 percent of the ordered machines glitching or breaking down after only one month. The group, which now has more than 160 members, contains numerous related complaints.
Samson Mow, chief strategy officer of blockchain infrastructure company Blockstream, had previously expressed similar concerns. Last month Mow tweeted that Bitmain customers with Antminer S17/T17 units have a failure rate of 20–30 percent.
More Antminer units shipping out soon
With the Bitcoin halving taking place in a week. Bitmain recently sold out its first round of domestic sales of Antminer S19. Delivery will not take place until 11 May at the earliest. The new product was engineered to provide higher mining production under post-halving conditions.